How about simply "Talking to the customer" for a start? These types of posts would be very different if someone had talked to them in person from day one, and actually kept them up-to-date.
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He never mentions following up with them or how he took them up on their offer and what their response was.
> A Google search unearthed a number, but it was literally nothing but a recording, directing the listener to go to their web site.
> So to the website I went, sending them the following message through their web form
> When I came into work on Monday, one of the first things I did was to fill out their chargeback response form again
> I received none of the “updates throughout the process” that they promised
So, he's followed their rules, and used their channels of communications. Their response was an automated "we cannot divulge the reason for your account termination ... our decision is final."
Past articles from people who encountered the same problems have posted the response to challenging these to be "stop contacting us, your account is closed, our decision is final".
