Often the staff you see "standing around" or doing menial jobs have more complex roles than one might appreciate at first.
People say "I wish a person was here" in emergencies and on their worst days. When a dress gets stuck in the escalator, when the disabled need assistance. When people are impaired or confused or just looking really distressed. When the station needs to be evacuated.
Some of this can be outsourced to the general public (although I find it a little callous to do so), some cannot.
People say "I wish a person was here" in emergencies and on their worst days. When a dress gets stuck in the escalator, when the disabled need assistance. When people are impaired or confused or just looking really distressed. When the station needs to be evacuated.
Some of this can be outsourced to the general public (although I find it a little callous to do so), some cannot.