To everyone who is angry: calm down. Github’s servers are constantly on fire as their usage increased something like 50x due to LLM sloppers pushing large amounts of trash code
Unless you have a emergency hotfix (you don’t), go hit the gym or walk outside.
If a work tool going down triggers you enough mentally to start angrily ranting online, it’s a sign you need to chill out and focus more on your health
It is interesting, how much money is being lost during this outage?
My significant other was just let go from their job as a scapegoat for an organizational error: 3 layers of failure - IC, manager, director, and the IC was let go. The error caused a 7 figure loss for the company that has 10 figures of revenue per year. The manager and director may not see any consequences, though the director will probably be forced out by end-of-year due to incompetence. The new executive has taken to firing employees much more eagerly than their predecessor, like some sort of Jack Welch acolyte.
Their firing has put a lot of things into perspective for me. Mostly, fuck "at-will" employment and its negative effect on the American social contract.
But also this "angry ranting" online that the original poster was referencing. Not everyone has the privilege to calmly respond to things that directly impact their livelihood.
Any engineered system where an individual can accidentally cause a 7 figure outage is poorly designed. And engineering leadership that decider to terminate an individual due to such failure (as long as there was no malicious actions) is completely clueless.
I'll keep you guys in mind if the lawsuit is successful and we're allowed to publicly speak about it. I believe it's a pretty compelling (and sympathetic) story that deserves to be told. But it's still far too soon for me to be shouting the name from the rooftops.
My SO was fired - this isn't a Google review where we were treated poorly at a restaurant.
I'd be curious what the statistics might actually be for people who are directly affected because their business is suffering vs. people affected because their employer's business is suffering.
most people's employers arent firing people over a few hours of github outage.
not to mention that any business which could potentially lose enough money that they would need to let go of developers from a github outage should probably already have some business continuity plans in place.
If its so critical why relying on it, and not having ie some mirror or some other way to handle any sort of outage like this. its not like Microsoft is your friend or good business partner, ever.
With every single of these enterprise 'cloud' offerings you are giving (almost) complete power over your business/project to somebody else who couldn't care less about your success or failure, you are simply irrelevant for them. I see it at work too, every time critical external systems go down whole bank stops still, just because few bucks were saved yearly on some on-prem servers.
Look at it this way, you are learning some important lesson today and finding great area of improvement for resiliency from now on.
Boomer opinion but trusting third parties to be critical infrastructure, especially with no SLA in sight, will always end in tears. "The cloud" is very convenient, but its providers will never care about your infrastructure or your customers as much as you will.
3P-maintained infrastructure is what makes civilizations work efficiently. We're not all digging our own wells, generating our own electricity, and burning or burying our own garbage.
Agreed. So is the issue really then that people were inadequately prepared with backup plans and now they're suffering the consequences?
It's not all that different from, say, an AWS region having a service impact. People would rather complain about AWS than prepare and utilize a well-tested recovery plan to shift to a standby region. Oftentimes there's no fallback plan because the business already considered it and decided it was too costly relative to the benefit, but when the incident happens, they still can't help but complain. Humans being humans.
Eeh, you always rely on someone else's infrastructure. Even if you are off cloud entirely and own your own datacenter, you still need peering/transit. You still need power (or at least fuel). You can't avoid depending on a DNS infrastructure.
People are already saying things like "We need a plan B in case we urgently need to deploy a fix to production, and GitHub Actions is unavailable again".
But in general, it's not feasible to do everything in house.
Boomer here as well, but I'd add that trusting your own org for critical infra usually also ends in tears. Most everything in IT involves failure, including in well designed systems designed by great engineers.
I worked for a few years in an exceedingly well capitalised place which ran everything in their own data centers, money no object, with a truck parked somewhere, ready to go, with a smaller version of our critical infra. We had a serious business-stopping outage once every 18 months or so, every time for fringe reasons one only learns about when trying to run a large data center. Its convenient to blame the cloud and pretend that self-hosting in private sector was so, so great with six nines.
+1 (as a millenial) ... especially given that setting up a git server for non-OSS company code isn't too much of a challenge really. also, no need to self-denigrate this reasonable opinion in preemptive obedience.
GitHub is way more than just a git repo host. It manages code reviews, merge (pull) requests, and has an entire CI/CD workflow engine in it. Replicating all that is a challenge that most orgs are not up to.
Agree. But also, it's affecting everyone equally, whether they have a free personal account or are part of an enterprise account with SLA. Understanding the practical value of an SLA is an interesting problem.
However, I'm also of the boomer opinion that you should get what you pay for. "Ranting online" about a service (you pay for) being unavailable is a reasonable reaction. It's not like they have a call center you can dial into for support ...
How did this become a boomer opinion? It is proved truth thousand times a day. Not that you shouldn't use third parties - but in this industry you can shrink this exposure to the minimum, and have plan B for anything else.
A lot of casual tech folks I know don't understand GitHub's role in CI/CD, and think it's "just" revision control storage. It's natural, since many people have no reason to know about systems like ghcr.io and npm registry if they're storing vibe-coded personal projects.
GitHub Enterprise Cloud has been chugging along with no issues. I hope your critical infrastructure isn't dependent on a free tier / service. And that you have a business continuity process in place.
"It's just money. It's made up. Pieces of paper with pictures on it so we don't have to kill each other just to get something to eat". Jeremy Irons in movie Margin Call
If you pay developers x money / day and one of their core tools is down for n hours during the day and they spend their money on HN instead that's pretty straight forward to calculate.
“lol just use a workaround” doesn’t work in an environment with hundreds or thousands of employees coupled with audit, security, and other legal requirements to ship software.
If you're actually bleeding money, you better believe you'll get permissions for a workaround, if you know what you're doing.
It all ties back to the OP, where the issue you've might not be as bad as you think. I have been in situations where we have dropped all procedures to push a hot fix because we were actively bleeding money, and in situations where you know there is an issue, and you let it be.
What an odd hill to die on. Maybe I just lost a $30M client because they wanted an issue fixed now. Maybe my company would get sued for violating their contractual obligations if someone went cowboy to bypass procedures.
Maybe I pay for a service and I want that service to work consistently during core business hours.
> Github’s servers are constantly on fire as their usage increased something like 50x due to LLM sloppers pushing large amounts of trash code
I sympathized with them when they said this a handful of months ago, but then I saw this [0] page that shows how it's been shot for years prior (which tracks with my memory).
I feel for the GH engineers that have to deal with this, especially the SREs. I also don't hate the downtime right now, as I'll make a cup of coffee and do something else. I will say though, I did have a hotfix a week or so ago during the Actions outage, which really was a pain.
You're right that getting angry and ranting isn't the right reaction here, but I do no give them the LLM load excuse. I don't give them an out for having awful uptime during work hours for a product we pay quite a bit for as an org.
They _are_ the LLM coding agent vendor, and are _owned_ by MS, the ~majority~ biggest shareholder of OpenAI. How can you NOT consider that 20x+ scaling in your capacity roadmap projections, where you are trying to get everyone to use these agents as part of your core OKRs?
Or, maybe your #1 IT priority was moving everything to Azure instead ;)
Github being under the CoreAI division probably also doesn't help the engineers prioritize addressing infrastructure issues and makes using LLM load as an excuse feel self-inflicted. Akin to feeling sorry when a pyromaniacs house burns down...
For the amount of money enterprises are paying to GitHub, there is a reasonable (and contractual) expectation of uptime. I don't think my boss would find it to fun if I bailed work to hit the gym just because GitHub was down.
- we are getting no benefit beyond getting excuses replies to our emails
- right or wrong, but we depend heavily on GitHub actions so this has a very real impact on us
My understanding is the us.githubstatus.com is only if you are using GitHub enterprise with a custom subdomain and data residency in the US because then *some* of the infrastructure is separate from GitHub.com.
This, like all of their dashboards, is complete bullshit. As a GitHub enterprise user i am absolutely affected by the outage today, and have been affected by all of the GitHub Cloud outages.
There is no separate enterprise platform unless you buy their self hosted server product.
Just take away free Actions and it would surely solve a lot of their scale issues.
It's absurd that I have dozens of repos, many with GH Actions that run CI, test and then package and push to prod/package managers, and haven't paid GH anything.
Right. It is not an excuse and they were notorious for outages before LLM era. Also, LLM can serve Github engineers as well, so we are all playing in the same field.
I can't check the commit history of some OSS projects without hitting a rate limit if I'm not signed in. My request rate is one request per (arbitrary time interval) at that point.
This has to be rage bait, this is a critical piece of infrastructure for many people. Stuff going down can lead to deployments failing and as you mentioned in many cases emergency hotfix's.
The idea that we should be fine with this unreliability is just amazing. It's not a mental health issue to have problems when important infra fails.
>The idea that we should be fine with this unreliability is just amazing.
the comment doesnt say you should be "fine" with the unreliability.
they are saying people shouldnt get so emotionally worked up over it. which, while i wouldn't phrase it in the way the parent did, i agree with the direction of their point.
"Github’s servers are constantly on fire as their usage increased something like 50x due to LLM sloppers pushing large amounts of trash code"
"Unless you have a emergency hotfix (you don’t), go hit the gym or walk outside."
with assumptions like above.
If it was, "hey they f*ed up but there's no point having an overly emotional reaction" that would be fine. But he seems to be justifying this. Especially with Github's record up to now of unreliability I think it's completely fair to be annoyed.
Actually, I do have an important fix for a deal we are trying to close that does need to go out. And I am paying GitHub to host this. Once or twice, I can see, but GitHub's SLA is getting worse than just hosting it myself, and that's the entire reason I pay GitHub.
GH shouldn't have promoted LLM usage the way they have if they didn't have the infrastructure to support it. Regardless of how you feel about the code quality (which you have zero evidence of), if GH has made commitments to supporting broad LLM usage, they need to back that up with the proper hardware and without whatever fragile SDLC processes they have.
I have little time in my day to spend with my daughter. But I also have responsibilities. And one client has decided to bet on github. It's the only client I've ever worked with who has their code on github. EVERY other client has hosted their own gitforge or used bitbucket.
So now I am not angry because some critical piece of US-american infrastructure is down all the time.
I am angry because instead of spending time with my daughter I have to work on this later, because there are due dates and "Well, fucking GitHub was down" ain't gonna cut it.
> To everyone who is angry: calm down. Github’s servers are constantly on fire
Is this rage bait? Isn't Google, Amazon, and all the other services in the world similarly impacted by LLM's? Isn't Claude, OpenAI, etc.? Why can they handle the load but not Github?
Allowing and accepting the LLM load is a willful choice they made and are making at the expense of their users, including their paying enterprise users.
They could easily tighten things up in that regard, and make a choice that is right for their main users at the expense of The MS corpo mandate/mission. It is a choice to do otherwise.
I understand the need to level-head the discussion and calming everyone.
However, your "(you don't)" comment is not going to calm down all the people, who, you know, DO have a hotfix to push now, and DO have an angry customer that could not care less for which part of our infrastructure is breaking _their_ workflow.
The only things would calm everyone down is guarantee that Microsoft would be paying for _our_ SLA breach compensation. But they don't. And I don't think anyone is paying their GH bill with a prorata of the number of time the platform was actually available.
(I'm also aware that the wording of the contract probably clearly says that you should not use GitHub for anything critical, that Microsoft is only a small startup in their garage, that you can't credibly expect 90% uptime anyway, and that it's all the fault of LLM slop ! Bad LLM slop ! Also, please buy our LLMs to generate more slop, please.)
It's not exactly done in a pinch, but yeah, I guess someone must be working on disrupting CIs by the audacious value proposition of "we'll work when you need to".
This might be naïve but wouldn't the appropriate response be to reduce access/rate limit free/new accounts in order for service to be maintained for everyone else?
If people and companies are paying for critical infra they expect it to be available - it's not MY problem that their servers are on fire - last time I checked, having too much demand was a good problem to have and they've had over a year to fix it and come up with a plan.
Well, they’re a critical piece of infrastructure with terrible stability. I’m in the process of migrating us off GitHub now.
I’m not a Meta fan but it’s interesting that they manage to keep their systems up with an order of magnitude more traffic. GitHub’s uptime is inexcusable.
is the infrastructure of the free tier shared with that of paid users? That might be the issue. Otherwise if usage of paid users scales, then it would be fine.
Or, you know, it's perfectly reasonable and natural to feel angry when a service you paid for gets worse over time.
> Unless you have a emergency hotfix (you don’t)
Oh, we do. Given the sheer number of users, it's almost guaranteed someone is on fire ever time GitHub is down. Statistics is a very charming branch of reality.
Wouldn't be surprised if we lost free private repos because of the slopocalypse. Though most don't seem to be shy about sharing their slop with the world so I'm not sure if that will actually increase stability.
First, that source is unreliable, particularly for before the acquisition. (We don’t know whether the data is accurate, it’s based on GitHub’s own self reporting.)
Secondly, the scale is WAY off and makes it look far worse than it is. It makes it look like 99.5% availability is practically zero availability.
Finally, GitHub’s availability is not a binary all-or-nothing proposition. They report incidents on a granular level, for example, webhook firing can be impaired while Git hosting may be working fine.
0.5% downtime is an hour a week. If that happens for 10 minutes a day at 11pm PT it doesn’t matter, if it happens for half a working day once a month, it’s a disaster.
Unless you have a emergency hotfix (you don’t), go hit the gym or walk outside.
If a work tool going down triggers you enough mentally to start angrily ranting online, it’s a sign you need to chill out and focus more on your health