Nope. Completely untrue. They benefit from us using their services. We are doing them a favour by choosing them over others - their business is built upon people using their services.
If everyone just their our money back (£0) and stopped using Google's services, they wouldn't have a business any more.
By using a service such as Gmail, we've trusted them and invested our on-line lives in them in order that they can monetise that usage and grow their business.
It is completely unacceptable when that trust is betrayed and they cut you off without recourse.
Google definitely benefits from free Gmail users, but that wouldn't be true if every free user got human attention when things went wrong, regardless of who was at fault.
I guess I see OP's problem stemming from the existence of bugs/quirks/spam attacks. As a developer, I know these things are simply impossible to prevent with 100% certainty. I don't feel that Google is morally culpable for bugs or spammers, unless they are somehow adding bugs to the point of negligence.
In fact, as a developer, the idea of being morally culpable for bugs scares me, since that kind of implies I am doomed to be immoral.
If everyone just their our money back (£0) and stopped using Google's services, they wouldn't have a business any more.
By using a service such as Gmail, we've trusted them and invested our on-line lives in them in order that they can monetise that usage and grow their business.
It is completely unacceptable when that trust is betrayed and they cut you off without recourse.