It is still a good goal. Having to input details into forms is why even the most user-friendly CRMs can still not be enough to get staff to use them. Unless you work in a trendy youngish hipster startup, most companies outside of that bubble have the constant challenge of getting employees to use new tools. I have a client company whose employees only use WhatsApp and email, barely use OneDrive and resist using Slack or Salesforce or any other tools.

If they could just dictate a note and a contact record in Salesforce gets updated, and it does so with near 100% reliability, that would definitely be a game changer.