I just feel that "via voice" is what makes me having doubts. Almost any tool could be adapted to a "via voice" interface, but which tools will become better for it?
I have a hunch that almost any custom interface on top of Salesforce would improve it.
And if a voice interface is a great improvement, how much of that is because a voice interface is a good choice for this application, and how much is because Salesforce sucks.
I have a hunch that almost any custom interface on top of Salesforce would improve it.