Personally I do not think this attitude is hard to deal with. You just have to, despite their tone, not take it personally and calmly thank them for reporting the problems and say that you are working on them (if that is true, which it should be). This is constructive criticism delivered in an ugly way.
Complaining customers are the much better than the silent ones or the apologizing fanboys, since then the complainers help you building a better product for everyone.
I upvoted you but I felt strongly that I should reply too. What you say makes a ton of sense and is worth keeping in mind, especially "constructive criticism delivered in an ugly way". Thanks.
Complaining customers are the much better than the silent ones or the apologizing fanboys, since then the complainers help you building a better product for everyone.