Built an e-commerce site in partnership with a close friend and someone he partnered with that sold smoked fish. My friend had actually been paid by his partner in the past and partner claimed to have insider relationships with a Canadian fishery and cannery.
After a couple of months of weekends we launched the site. Third partner was to take care of fulfillment because of their connections.
A couple of months after that, my mother in law contacts me and asks when her shipment will arrive. Turns out she liked what was on offer and wanted to be supportive.
My friend and I got the fish guy on the phone. He said he had to take a day job and was having trouble doing the fulfilling. I said ok, refund my MIL and I’m going to turn all the “add to cart” buttons into “email us” buttons and when you let me know you’ve got a plan to fulfill orders, even if just once a week, let me know and we’ll put the site back online.
My MIL never got her refund. Neither of us have heard from the fish guy again.
Is it? OP acted in good faith, had reason to believe the things were on the level, and reacted when given new information. What fault do you lay at their feet?
If the business I start takes money from my mother in law for an order, and someone within the business steals the money, I'm paying her back out of my own pocket if necessary.
I'm not saying it's his fault that it got stolen, I'm saying it's his fault that his MIL never got reimbursed.
I was loathe to take direct financial responsibility for anyone’s loss due to the potential legal ramifications. Suffice it to say I have made it up to her in other ways.
After a couple of months of weekends we launched the site. Third partner was to take care of fulfillment because of their connections.
A couple of months after that, my mother in law contacts me and asks when her shipment will arrive. Turns out she liked what was on offer and wanted to be supportive.
My friend and I got the fish guy on the phone. He said he had to take a day job and was having trouble doing the fulfilling. I said ok, refund my MIL and I’m going to turn all the “add to cart” buttons into “email us” buttons and when you let me know you’ve got a plan to fulfill orders, even if just once a week, let me know and we’ll put the site back online.
My MIL never got her refund. Neither of us have heard from the fish guy again.