They probably put a human to communicate with you, verify some identity and then give you access to your servers again, I'm sure?
Compare that with Google (and Facebook, those are the two I have experience with) who will simply lock you out of your account and if you ask for help, they say they cannot. "But what about the three years of photos I've stored?" I asked. "They have now been deleted since your account was terminated" they told me. "Why?" "We cannot tell you".
They probably put a human to communicate with you, verify some identity and then give you access to your servers again, I'm sure?
Compare that with Google (and Facebook, those are the two I have experience with) who will simply lock you out of your account and if you ask for help, they say they cannot. "But what about the three years of photos I've stored?" I asked. "They have now been deleted since your account was terminated" they told me. "Why?" "We cannot tell you".