Unfortunately, I found this wholly unconvincing. I sincerely doubt it is a grand ideal, carefully thought-out, or well-funded. Expecting an idealized set of well-crafted axioms for accessing public spaces with demand outstripping supply at an accelerated pace will almost certainly lead to disappointment. "Special knowledge" can be as simple as knowing the right person to befriend to add your name to a list. The example of regressing to ancient non-internet fax instead of even straightforward USPS snail mail tells me they don't have the correct answer either.