Was the water company thankful enough to compensate you for the $X,000 consulting services you provided because they didn't set up their own security monitoring?
Given their lack of security, I’m guessing they have no idea of the value that I provided.
It’s all good though. Knowing I helped thousands of my neighbors is compensation enough. Besides, if they gave me a credit, they’d have to hike everyone’s bill to compensate!
I guess the money diesn't matter to you personally at all, but they could pay a bonus from profits, or by cutting executives wages (if they're a non-profit). It's not like the only means of paying is gouging customers.