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That's odd; we reply to all emails. Where did you send it? Also, check out help.WakeMate.com; we're very good about managing that as well.

I clarified your question in an above comment.



I also sent an email a week ago, and got no response. Sent to preorder@wakemate.com


Update: I got a response within 24 hours after emailing contact@wakemate.com




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