I think that often happens on support forums, because the power user volunteers trying to help others are too enthusiastic about the product. They have a deep bond to the product, that is strengthened by getting the (mental) reward of being recognized as an expert by answering a lot of questions on support forums. Therefore they will continue to use the product, even if it requires them to change their habits or to apply (costly) workarounds. Of course their answers will be written with this sentiment, so their suggestions might completely ignore the problem.