That's right, and it sucks to be those users - I'm not one of them, but I have experienced similar things in the past which led to a vehement dislike of the parent company that did it.
sure. i don't disagree, but i can see why people would make these decisions. its a tradeoff between small numbers of angry users and burning money on something that is failing.
its a pretty good approximation that compared to dropbox /nobody/ uses those products.